At Vellvon, your satisfaction is our top priority. That’s why we’ve created a simple and flexible return and refund policy that ensures a smooth experience when returning or exchanging a product.
🔁 What products can be returned?
We accept returns for the following product conditions:
- ✅ New and slightly used products
This includes items that are either unopened in their original packaging or have been opened and used lightly.
⏳ Return Time Frame
- 🗓️ Return window: Returns are accepted within 90 days from the date of delivery.
- 🕒 No returns are accepted after 90 days.
You may also request an extension during seasonal periods or holidays. Feel free to contact our support team for special cases.
💵 Return Costs and Fees
- 📦 Return shipping label: Included in the package.
- 💲 Restocking fee: No restocking fee is charged. You will receive a full refund for eligible returns.
🔄 Do we accept exchanges?
- ✅ Yes, we accept exchanges
If you would prefer to exchange your item rather than receive a refund, we are happy to assist. Please contact our team with your order number and the item you wish to exchange.
🚚 Return Method
- All returns are to be made via mail using the included return label.
⏱️ Refund Processing Time
- Once your return is received and inspected, we will process your refund within 10 business days.
- Refunds will be issued to the original method of payment.
📍 Applicable Countries
This return policy applies to all orders shipped to the United States and any other supported countries where our products are available.
🛠️ Defective and Non-defective Products
- ✅ We accept returns for both defective and non-defective products.
Whether the product is damaged or you simply changed your mind – you are entitled to a return.
📨 Need help?
For any questions, assistance, or return/exchange requests, feel free to reach out:
📧 Email: [email protected]
💬 Live Chat: Available on our website
📞 Phone: +1 (213) 770-0480