FAQ

At Vellvon, we value your time and strive to deliver your order with elegance and efficiency.

All orders are processed within 1–2 business days to ensure every detail meets our premium standards. Once prepared, your order will be shipped and delivered within 2–8 business days, depending on your location.

You will receive a confirmation email with tracking information as soon as your order is on its way. We take great care in packaging and handling to ensure your items arrive in perfect condition.

Luxury, delivered — beautifully and on time.

We want you to love every piece you bring home from Vellvon.

That’s why we offer free returns within 90 days of your purchase. If you're not fully satisfied with your order, you can return it within 90 days from the date it was placed — no questions asked.

The first return on each order is completely free.
Our team will provide a prepaid return label and assist you throughout the return process to ensure everything is smooth and stress-free.

Because true luxury includes peace of mind.

At this time, Vellvon ships exclusively within the United States.

We do not offer international shipping outside the U.S. However, we are continuously exploring expansion options and hope to serve international customers in the near future.

Thank you for your understanding.

At Vellvon, we currently accept major credit cards only.
This includes Visa, MasterCard, American Express, and Discover.

All transactions are processed securely to ensure your personal information is protected at every step.

Simple. Secure. Seamless.
That’s the Vellvon standard.

Once your order has been shipped, you will receive a confirmation email with a tracking number.

To check the status of your delivery at any time, simply visit our tracking page:
👉 https://vellvon.com/order-tracking/

For any additional questions, feel free to contact our support team — we're here to help.

Yes — you can request to cancel your order before it has been shipped.

To do so, please email us as soon as possible at:
📧 [email protected]

Our team will review your request and do our best to accommodate it.
If the order has already been processed or shipped, cancellation may no longer be possible.

Your satisfaction is our priority.

We’re here to help.

You can reach our customer service team through any of the following methods:

• 📧 Email: [email protected]

• 💬 Live Chat: Available on our website at vellvon.com

• 📞 Phone: +1 (213) 770-0480

Our support team is available Monday through Friday, and we’re committed to providing prompt, personalized assistance for any questions or concerns.

Your satisfaction is our highest priority.