At Vellvon, your privacy is important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit or make a purchase from vellvon.com.
By using our website, you consent to the practices described in this policy.
1. Information We Collect
When you visit our site or make a purchase, we may collect the following types of personal information:
- Contact Information: Name, email address, phone number, and shipping/billing address
- Order Details: Products purchased, order history
- Payment Information: Credit card details (processed securely via third-party payment processors; we do not store full credit card numbers)
- Technical Data: IP address, browser type, device information, and browsing behavior
- Voluntary Information: Any information you provide via contact forms, live chat, or customer support
2. How We Use Your Information
We use your information to:
- Process and fulfill your orders
- Communicate with you about your purchases and customer service inquiries
- Provide order confirmations and shipping updates
- Improve our website and customer experience
- Send promotional emails (only with your explicit consent)
- Prevent fraud and enhance security
3. Sharing Your Information
We do not sell, rent, or trade your personal information.
We may share your data with trusted third-party service providers solely for the purpose of operating our business, such as:
- Payment gateways
- Shipping and logistics companies
- Email marketing platforms (only if you opt in)
- Analytics providers (to help us understand website performance)
All such partners are required to protect your data and use it only for the purposes outlined above.
4. Data Security
We implement a variety of security measures to maintain the safety of your personal information, including:
- SSL encryption on all transactions
- Secure server infrastructure
- Limited access to personal data by authorized personnel only
However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute protection.
5. Your Rights
As a user, you have the right to:
- Access the personal information we hold about you
- Correct or update your information
- Request deletion of your data (unless required for legal or transactional purposes)
- Opt out of marketing communications at any time
To make any such requests, please email us at [email protected].
6. Cookies
We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content.
You can manage cookie preferences through your browser settings.
7. Third-Party Links
Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and encourage you to review their policies separately.
8. Children’s Privacy
Our site is not intended for use by children under the age of 13. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with the revised date. Your continued use of the site after changes are posted constitutes your acceptance.
10. Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us:
📧 Email: [email protected]
📞 Phone: +1 (213) 770-0480
Last Updated: May 2025
Thank you for trusting Vellvon — where privacy and luxury go hand in hand.