At Vellvon, we believe that luxury should extend beyond our products — to the entire experience, including delivery. We are committed to ensuring your order arrives safely, efficiently, and in perfect condition.
🕒 Order Processing Time
All orders are carefully reviewed and processed within 1–2 business days.
During this time, our team verifies order details, inspects product quality, and prepares your items for shipment with the highest care.
🚚 Shipping Time & Delivery Window
Once your order has been processed, shipping typically takes between 2–8 business days, depending on your location within the United States and product availability.
In rare cases, such as during high-demand periods or for oversized furniture, delivery may take up to 10–14 business days — but most of our customers receive their orders well within the standard timeframe.
Total Estimated Delivery Time:
3–10 business days from the time your order is placed.
📍 Shipping Coverage
Currently, we ship exclusively within the United States.
We do not offer international shipping at this time.
We are working to expand our reach in the future and appreciate your understanding.
📦 Packaging & Handling
Each item is securely packaged to prevent damage during transit.
We take great care in wrapping, cushioning, and boxing our products to ensure they arrive in pristine condition, ready to enhance your space.
For large or delicate furniture, special handling may apply.
🔍 Order Tracking
As soon as your order ships, you will receive a confirmation email with tracking information.
You can also track your order at any time using our dedicated tracking page:
👉 vellvon.com/order-tracking
🚪 Delivery & Signature
Some high-value items may require a signature upon delivery.
You will be notified in advance if your order qualifies for signature confirmation.
If no one is available at the time of delivery, the courier may attempt re-delivery or leave a pickup notice.
📦 Multiple Shipments
If your order includes multiple items, they may ship separately depending on availability and warehouse location. You’ll receive tracking updates for each shipment.
❗ Delays & Exceptions
While we do everything in our power to meet the estimated delivery times, delays can occur due to weather, holidays, or carrier-related issues.
We will always keep you informed and support you throughout the process.
📬 Address Accuracy
Please ensure your shipping address is accurate at checkout.
We are not responsible for orders delayed or undelivered due to incorrect or incomplete addresses provided by the customer.
If you notice an error in your address after placing an order, please contact us immediately at [email protected].
💬 Need Help?
Our support team is here for you.
If you have any questions about your shipment, tracking, or delivery status, please don’t hesitate to contact us:
- 📧 Email: [email protected]
- 💬 Live Chat: Available on our website
- 📞 Phone: +1 (213) 770-0480
Vellvon is committed to delivering not just beautiful furniture — but peace of mind, professionalism, and an experience that reflects true luxury.